Looking to track or return an order?
Frequently Asked Questions
What is your return policy?
We offer a 60-day, no-questions-asked money-back guarantee. Simply return your item within 60 days of receiving it in its original condition and packaging for a full refund.
How long does shipping take?
We currently ship to the USA and Canada with an average delivery time of 8 days. You can expect your order to arrive within 6-11 days.
Where are your products shipped from?
Our products are shipped from either Hong Kong or the USA, ensuring reliable delivery.
What does your 2-year warranty cover?
Our 2-year warranty covers all electrical, parts, and manufacturing defects. If we cannot repair the item, we’ll issue a gift card for the product’s current value. It does not cover intentional damage or damage due to extreme weather or regular wear-and-tear.
Do you offer customer support?
Yes, we provide 24/7 human customer support to assist you with any inquiries or issues.
Who is responsible for customs duties and taxes?
Customers are responsible for paying any local taxes, import duties, and customs charges that may apply.
Is an installation guide included with my purchase?
Yes, an installation guide is included with your product. If you need a digital copy, please contact us.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for wholesale and bulk purchases. Please reach out with your requirements for more details.
What is your return policy for defective products?
If your product is defective due to a manufacturing issue, you’re covered under our 2-year warranty. Contact us, and we’ll either repair or replace the item or issue a gift card.
Have a question, suggestion, or just want to chat? Drop us a line below and we'll be in touch
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60-DAY RISK-FREE TRIAL
Test the product in your own space, If you're not 100% satisfied, return it within 60 days for a full refund—no questions asked.
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FREE EXTENDED WARRANTY
Enjoy peace of mind 2-year extended warranty. Ensuring that your purchase remains protected for years to come.
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24/7 CUSTOMER SUPPORT
Our dedicated support team is available 24/7 to assist you with any questions or concerns with exceptional customer service.
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